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  • Solutions for HomelessnessTwo Step supports single homeless people to access and sustain long-term accommodation.
  • Recovery from AddictionODAAT offers effective services for substance misusers who are serious about recovery.
  • International DevelopementHOPE worldwide serves disadvantaged children and senior citizens, provides education and delivers medical services. Hope worldwide holds special consultative status with the Economic and Social Council of the United Nations
  • Opportunities to VolunteerThere are opportunities to volunteer as Two Step stopover hosts, as a mentor in the moving on programme, the annual street collection and local serving the community programmes.
Solutions for Homelessness1 Recovery from Addiction2 International Developement3 Opportunities to Volunteer4
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Donor Privacy Policy

Introduction

HOPE worldwide is a registered charity in England and Wales (charity number 1045930). We are also a company limited by guarantee (company number 2659784)

HOPE worldwide promises to take great care with your personal data, and we commit to protecting any personal information we obtain about you, whether you are visiting our website as a supporter, partner, volunteer or campaigner.

This Privacy Policy sets out how and why we obtain, use and protect the personal information of donors.

HOPE worldwide's mission

Our mission is to transform the lives of disadvantaged and vulnerable people by delivering high quality programmes that inspire and involve others in compassionate service.

Our supporters help us to achieve this in a variety of ways, primarily by:

We take active steps to make sure that our supporters are aware of the ways in which they can help us achieve our overall purpose.

We hold and process supporters' personal data for a number of reasons:

 

HOPE worldwide will only contact you for promotional purposes – for example keep you up to date on our work, or let you know of ways in which you can support that work- where we have your consent, deemed consent or we are otherwise allowed to do so. Below is a non-exhaustive list of reasons why we might currently hold your data and believe that we have a legal basis for sending you promotional material:

In all these circumstances you may unsubscribe from emails at any time. We will not send you promotional material if you tell us that you do not wish to receive it.

We will make it easy for you to tell us if you would like to receive marketing communications from us and hear more about our work. At the moment we only send marketing information by email, but we will keep you informed if we widen our channels to post or SMS/text messages.

We will only keep your promotional consent for a reasonable period of time having regard to the circumstances by which we gained your consent.

HOPE worldwide may collect your personal data in the following circumstances:

You may give us your personal data directly when you make a donation, sign up for one of our events, give your details to an authorised HOPE worldwide Representative, or purchase promotional material like tee-shirts or when you communicate directly with us.

You may give us your information indirectly when you use a fundraising site like Just Giving, Charity Checkout or Everyday Hero. These independent third parties will pass your data to HOPE worldwide where you have indicated that they can do so.

We might also obtain your personal data through your use of social media such as Face book, or Twitter, depending on your settings or the privacy policies of these social media and messaging services. To change your setting on these services please refer to their privacy notices, which will tell you how to do this.

We might also obtain personal data about individuals who may be interested in giving major gifts to charities or organisations like HOPE worldwide.

We only collect personal data relevant to the type of transactions you have with HOPE worldwide. We do not collect sensitive personal data.

We will use your personal information for administration reasons, including:

We will only use your information within Hope worldwide for the purposes for which it was obtained. Hope worldwide will not under any circumstances share your personal data with a third party for their own marketing purposes.

We will hold your personal information for as long as necessary for the relevant activity.

For example, in order to comply with HMRC rules, we will keep a record of donations subject to gift aid for seven years.

If you request us not to contact you we will keep a record of your contact details in order to ensure that we comply with your request not to be contacted.

If you have provided your details because you are interested in leaving us a legacy then we may keep your information indefinitely to carry out legacy administration.

 

The accuracy of your information is really important to us. We want to ensure that we communicate with you in ways that you are happy with.

If you wish to change how we communicate with you or update the information we hold, then please contact our Data Protection Officer at privacy@hopeworldwide.org.uk

Under the Data Protection Act you have the right to request a copy of the personal information that we hold about you and to have any inaccuracies corrected (in line with standard guidelines we may charge £10 for information requests.)

We ensure that there are appropriate technical controls in place to protect your personal details.

We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff, volunteers and contractors.

 

If you would like more information please contact our Data Protection Officer at privacy@hopeworldwide.org.uk

If you would like to make a complaint about how we have used your data please contact our Data Protection Officer at privacy@hopeworldwide.org.uk. You also have a right to make a complaint directly to the UK's data protection authority at https://ico.org.uk/global/contact-us/

 

From time to time we may update our privacy policy so you may wish to check this before submitting further personal information.

Dated: 10th May 2018