The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.
Cookies are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if your express permission was granted when submitting any form to email process.
Your details are not passed on to any third parties.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/ZN1100).
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
HOPE worldwide is a registered charity in England and Wales (charity number 1045930). We are also a company limited by guarantee (company number 2659784)
HOPE worldwide promises to take great care with your personal data, and we commit to protecting any personal information we obtain about you, whether you are visiting our website as a supporter, partner, volunteer or campaigner.
HOPE worldwide’s mission
Our mission is to transform the lives of disadvantaged and vulnerable people by delivering high quality programmes that inspire and involve others in compassionate service.
Our supporters help us to achieve this in a variety of ways, primarily by:
We take active steps to make sure that our supporters are aware of the ways in which they can help us achieve our overall purpose.
We hold and process supporters’ personal data for a number of reasons:
HOPE worldwide will only contact you for promotional purposes, for example keep you up to date on our work, or let you know of ways in which you can support that work – where we have your consent, deemed consent or we are otherwise allowed to do so. Below is a non-exhaustive list of reasons why we might currently hold your data and believe that we have a legal basis for sending you promotional material:
In all these circumstances you may unsubscribe from emails at any time. We will not send you promotional material if you tell us that you do not wish to receive it.
We will make it easy for you to tell us if you would like to receive marketing communications from us and hear more about our work. At the moment we only send marketing information by email, but we will keep you informed if we widen our channels to post or SMS/text messages.
We will only keep your promotional consent for a reasonable period of time having regard to the circumstances by which we gained your consent.
HOPE worldwide may collect your personal data in the following circumstances:
When you give it to us DIRECTLY
You may give us your personal data directly when you make a donation, sign up for one of our events, give your details to an authorised HOPE worldwide Representative, or purchase promotional material like T-shirts or when you communicate directly with us.
When you give it to us INDIRECTLY
You may give us your information indirectly when you use a fundraising site like Just Giving, Charity Checkout or Everyday Hero. These independent third parties will pass your data to HOPE worldwide where you have indicated that they can do so.
When you access HOPE worldwide’s Social Media
We might also obtain your personal data through your use of social media such as Face book, or Twitter, depending on your settings or the privacy policies of these social media and messaging services. To change your setting on these services please refer to their privacy notices, which will tell you how to do this.
When the information is publicly available
We might also obtain personal data about individuals who may be interested in giving major gifts to charities or organisations like HOPE worldwide.
We only collect personal data relevant to the type of transactions you have with HOPE worldwide. We do not collect sensitive personal data.
We will use your personal information for administration reasons, including:
We will only use your information within Hope worldwide for the purposes for which it was obtained. Hope worldwide will not under any circumstances share your personal data with a third party for their own marketing purposes.
We will hold your personal information for as long as necessary for the relevant activity.
For example, in order to comply with HMRC rules, we will keep a record of donations subject to gift aid for seven years.
If you request us not to contact you we will keep a record of your contact details in order to ensure that we comply with your request not to be contacted.
If you have provided your details because you are interested in leaving us a legacy then we may keep your information indefinitely to carry out legacy administration.
The accuracy of your information is really important to us. We want to ensure that we communicate with you in ways that you are happy with.
If you wish to change how we communicate with you or update the information we hold, then please contact our Data Protection Officer at firstname.lastname@example.org
Under the Data Protection Act you have the right to request a copy of the personal information that we hold about you and to have any inaccuracies corrected (in line with standard guidelines we may charge £10 for information requests.)
We ensure that there are appropriate technical controls in place to protect your personal details.
We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff, volunteers and contractors.
If you would like more information please contact our Data Protection Officer at email@example.com
If you would like to make a complaint about how we have used your data please contact our Data Protection Officer at firstname.lastname@example.org. You also have a right to make a complaint directly to the UK’s data protection authority at https://ico.org.uk/global/contact-us/
Dated: 9th October 2021